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Cancellation Policy: Complete Physio have a minimum 24 hour notice policy for cancellations or to change an appointment. This means that patients who do not give at least 24 hours notice will be charged £32.50. Privately Insured: Please note that all insurance companies including BUPA/AXA/Simply Health and Pru Health do not pay for missed sessions. Any missed appointments are subject to the above cancellation policy. If you have any questions please email info@complete-physio.co.uk